Terms and Conditions

By accessing or using this Website in any manner, including but not limited to visiting the Website, scheduling appointments, submitting personal or medical information, or utilising any services offered therein, you acknowledge that you have read, understood, and expressly agree to be bound by these Terms, as well as our Privacy Policy, which forms an integral part hereof.

If you do not agree to these Terms, or if you are not legally authorised to bind yourself or any party you purport to represent to these Terms, you must immediately cease all access to and use of the Website and its associated services.

These Terms may be amended, revised, or updated by Deep Hospitals from time to time at its sole discretion. Your continued access to or use of the Website following the posting of any modifications shall constitute your acceptance of such revised Terms.

Scope of Services

• The Website serves as an informational and facilitative platform intended to assist users in accessing details regarding the medical, diagnostic, surgical, and outpatient services provided by Deep Hospitals. Through this Website, users may view information pertaining to hospital departments, healthcare professionals, clinical procedures, infrastructure, technological capabilities, patient care offerings, and other general content relating to our institution.

• The Website serves as an informational and facilitative platform intended to assist users in accessing details regarding the medical, diagnostic, surgical, and outpatient services provided by Deep Hospitals. Through this Website, users may view information pertaining to hospital departments, healthcare professionals, clinical procedures, infrastructure, technological capabilities, patient care offerings, and other general content relating to our institution.

• In addition, the Website may provide functionalities including, but not limited to, the ability to submit appointment requests, make inquiries, upload limited medical information for preliminary review, and access contact or location details. Such functionalities are made available strictly for the convenience of users and do not constitute, nor shall they be construed as, the provision of medical advice, a clinical diagnosis, or a substitute for in-person consultation with a licensed medical professional.

• The services available via this Website are provided solely within the territorial jurisdiction of India and are subject to the operational policies, regulatory compliance obligations, clinical discretion, and capacity limitations of Deep Hospitals. We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of the Website or any services offered through it at any time, with or without prior notice, and without incurring any liability thereby.

• No part of this Website shall be interpreted as a contractual offer to treat, nor shall it create a physician-patient relationship unless and until a formal, in-person clinical consultation has been initiated and accepted at our premises or through officially recognised digital medical protocols in accordance with applicable Indian law.

User Eligibility and Responsibilities

• By accessing or using the Website, you represent and warrant that you are of legal age and have the full legal capacity to enter into a binding agreement under the applicable laws of India. If you are accessing the Website on behalf of another individual, including a minor, dependent, or patient, you affirm that you are duly authorised to act on their behalf and to bind them to these Terms.

• As a user of this Website, you agree to use it solely for lawful purposes and in accordance with these Terms. You further undertake not to engage in any activity that could harm, disrupt, overburden, or impair the functioning of the Website or interfere with any other party’s use thereof.

Specifically, you agree that you shall not:

• Submit false, misleading, incomplete, or unauthorised information through any form or communication channel available on the Website;

• Upload or transmit any material that is defamatory, obscene, offensive, or in violation of any applicable laws, regulations, or third-party rights;

• Attempt to gain unauthorised access to any portion of the Website, including its underlying systems, servers, or databases;

• Use the Website in any manner that may compromise the privacy or security of other users or the integrity of the Website itself.

• You are solely responsible for maintaining the confidentiality of any personal data, medical records, or access credentials that you may provide to or receive from the Website. Deep Hospitals shall not be held liable for any losses, damages, or consequences arising from your failure to adhere to your responsibilities as outlined in this section.

• We reserve the right to suspend or terminate your access to the Website, in whole or in part, without prior notice and without liability, if we reasonably believe that you have violated any provision of these Terms or applicable laws.

Medical Disclaimer

• The content presented on this Website, including but not limited to information relating to medical conditions, symptoms, treatments, procedures, services, health tips, or healthcare professionals, is provided strictly for general informational and educational purposes. Such content is not, and shall not be construed as, medical advice, clinical guidance, diagnosis, prognosis, therapeutic recommendation, or a substitute for in-person consultation with a licensed medical practitioner.

• Deep Hospitals expressly disclaims any responsibility for reliance placed on any information available on this Website for the purpose of self-diagnosis, medical decision-making, or treatment planning. No information on the Website shall be deemed to create a doctor-patient relationship between the user and Deep Hospitals, or any of its medical staff, until such time as a direct consultation is formally initiated and accepted in accordance with our hospital's protocols and applicable medical regulations.

• Users are strongly advised not to disregard or delay seeking professional medical attention based on anything read or inferred from this Website. In the event of a medical emergency or if you require urgent medical care, you are instructed to contact emergency services or visit the nearest hospital immediately.

• Deep Hospitals shall not be liable for any loss, injury, harm, or damage arising, directly or indirectly, from the use of or reliance upon any information provided on this Website.

Appointment Booking and Payment Terms

• The Website may provide users with the facility to request or schedule appointments with healthcare professionals or departments at Deep Hospitals. While we endeavor to honor all such requests in good faith and within reasonable operational limits, submission of an appointment request through the Website does not constitute a confirmed booking until expressly acknowledged and confirmed by our administrative staff, either through electronic communication or telephonic verification.

• Appointments are subject to availability, clinical urgency, and the discretion of the attending medical practitioner. Deep Hospitals reserves the right to reschedule or cancel any appointment due to unforeseen circumstances, including but not limited to doctor unavailability, medical emergencies, or operational constraints. In such cases, reasonable efforts shall be made to notify the user in a timely manner.

• Where applicable, the Website may permit users to make payments for consultations, procedures, diagnostic services, or other hospital offerings. All online payments shall be processed through secure third-party payment gateways. Deep Hospitals neither stores nor has access to your payment card details, and disclaims all liability for errors, breaches, or delays attributable to such third-party providers.

• The user agrees to ensure that all amounts payable in relation to the services availed are paid in full and on time. Any claims for refunds, cancellations, or adjustments shall be governed by the hospital’s internal billing and refund policies, which are available upon request from the accounts or front desk departments.

• Deep Hospitals shall not be liable for any losses, damages, or disputes arising from incomplete, failed, or unauthorised payment transactions.

Intellectual Property Rights

• All content, information, design elements, user interface components, text, graphics, images, logos, icons, audio-visual material, software, code, and any other materials displayed on or made available through the Website (collectively, the “Content”) are the exclusive property of Deep Hospitals or its licensors and are protected under applicable intellectual property laws, including but not limited to the Indian Copyright Act, 1957 and the Trademarks Act, 1999.

• No part of the Website or its Content may be copied, reproduced, republished, downloaded, uploaded, posted, transmitted, stored, sold, sublicensed, distributed, or otherwise exploited, in whole or in part, in any form or by any means, for any commercial purpose, without the prior written consent of Deep Hospitals. The use of any Content on any other website or in a networked computer environment for any purpose is strictly prohibited.

• All trademarks, service marks, trade names, and trade dress appearing on the Website are proprietary to Deep Hospitals or their respective owners. Nothing contained on the Website shall be construed as granting, whether by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed therein without the express prior written permission of Deep Hospitals or such third party that may own the mark.

• Unauthorised use of the Content or any portion of the Website may subject the user to civil and/or criminal penalties under applicable laws. Deep Hospitals reserves the right to pursue legal remedies against any unauthorised use, duplication, or infringement.

Intellectual Property Rights

• All content, information, design elements, user interface components, text, graphics, images, logos, icons, audio-visual material, software, code, and any other materials displayed on or made available through the Website (collectively, the “Content”) are the exclusive property of Deep Hospitals or its licensors and are protected under applicable intellectual property laws, including but not limited to the Indian Copyright Act, 1957 and the Trademarks Act, 1999.

• No part of the Website or its Content may be copied, reproduced, republished, downloaded, uploaded, posted, transmitted, stored, sold, sublicensed, distributed, or otherwise exploited, in whole or in part, in any form or by any means, for any commercial purpose, without the prior written consent of Deep Hospitals. The use of any Content on any other website or in a networked computer environment for any purpose is strictly prohibited.

• All trademarks, service marks, trade names, and trade dress appearing on the Website are proprietary to Deep Hospitals or their respective owners. Nothing contained on the Website shall be construed as granting, whether by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed therein without the express prior written permission of Deep Hospitals or such third party that may own the mark.

• Unauthorised use of the Content or any portion of the Website may subject the user to civil and/or criminal penalties under applicable laws. Deep Hospitals reserves the right to pursue legal remedies against any unauthorised use, duplication, or infringement.

Limitation of Liability

To the maximum extent permitted under applicable law, Deep Hospitals, including its directors, medical practitioners, employees, affiliates, agents, licensors, or service providers, shall not be held liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, losses, or injuries of any kind whatsoever arising out of or in connection with your use of, inability to use, or reliance upon the Website, its Content, or any service provided therein.

Without limiting the generality of the foregoing, Deep Hospitals shall not be liable for:

• Any delays, interruptions, or disruptions in access to the Website.

• Any errors, inaccuracies, or omissions in the Content or information provided.

• Any loss or corruption of data or unauthorized access to user information.

• Any failure of performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of God, public health emergencies, cyberattacks, or network failures.

The Website and its services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In jurisdictions where exclusions or limitations of liability are not permitted in full or in part, our liability shall be limited to the greatest extent permitted by applicable law.

Termination of Access

• Deep Hospitals reserves the right, at its sole discretion, to restrict, suspend, or permanently terminate your access to the Website, in whole or in part, at any time and without prior notice, for any reason including but not limited to: (i) violation of these Terms; (ii) submission of false, misleading, or unlawful content or information; (iii) misuse of Website functionalities; (iv) interference with the normal operation of the Website; or (v) conduct that is harmful to the reputation, interests, or operations of Deep Hospitals or its users.

• Upon termination of access, all rights granted to you under these Terms shall immediately cease, and you shall promptly discontinue any use of the Website. Deep Hospitals shall not be liable to you or to any third party for any suspension or termination of access, nor shall it be required to retain or return any data or content previously submitted by you through the Website, except as required by law or our Privacy Policy.

• Any provisions of these Terms which, by their nature, are intended to survive termination shall continue in full force and effect, including but not limited to intellectual property rights, disclaimers, indemnities, and limitations of liability.

Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of India, without regard to its conflict of law principles. By accessing or using the Website, you expressly consent to submit to the exclusive jurisdiction of the competent courts located in Ludhiana, Punjab, for the resolution of any disputes, controversies, or claims arising out of or in connection with the use of the Website, the services offered by Deep Hospitals, or these Terms and Conditions.

• You hereby waive any objection to the venue and jurisdiction of such courts, including any claim of inconvenient forum. Deep Hospitals reserves the right to seek equitable or injunctive relief in any jurisdiction to prevent the unauthorised use of its intellectual property or to address any breach of these Terms that may result in irreparable harm.

• If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Contact Information

For any questions, clarifications, notices, or legal correspondence relating to these Terms and Conditions or your use of the Website, you may contact Deep Hospitals using the details provided below. All official communications must be directed to the hospital’s administrative office in writing or through the channels specified herein.

• Registered Office: Deep Hospitals 481-R, Model Town Ludhiana, Punjab, India – 141002

• Email: info.deephospital@gmail.com

• Phone: +91 0161-5299999

• Address: Deep Hospital , 481, Model Town ,Ludhiana

• Website: www.deephospitals.in

All inquiries will be reviewed in a timely and confidential manner. For requests involving your personal information or data privacy, please refer to our separate Privacy Policy, which governs the handling and protection of personal and medical data collected through the Website.