Privacy Policy

Information We Collect

• When you visit www.deephospitals.in or engage with our digital services, we may collect a range of information to facilitate your care, ensure service efficiency, and improve your overall experience. This may include personal details such as your full name, contact number, email address, gender, date of birth, and postal address—typically collected when you book an appointment, submit a contact form, or subscribe to our updates.

• If you are seeking medical consultation, diagnostic services, or other clinical interactions, we may also collect sensitive health-related data, including but not limited to your symptoms, previous medical history, diagnostic reports, prescriptions, and insurance information. This information is collected only when voluntarily submitted and is handled with the strictest levels of confidentiality.

  Additionally, we may collect non-personal technical data such as your IP address, browser type, operating system, device information, and pages visited on our website. This data is used to monitor traffic, diagnose server issues, and optimize website performance but does not identify you personally.

• All data collected through the website is stored securely and used strictly in accordance with the purposes outlined in this policy.

How We Use Your Information

• The information we collect from you is used solely to provide medical services, improve patient care, and ensure efficient administration of our operations. Specifically, we may use your personal and health-related data to schedule appointments, respond to medical inquiries, generate diagnostic reports, provide follow-up care, or facilitate insurance claims processing when applicable. Any health data submitted by you, either voluntarily or through appointment systems, is shared only with authorized medical personnel and is handled with strict medical confidentiality.

• Your contact details may be used to send appointment reminders, test results, treatment updates, or health awareness communications, where appropriate. You may also receive messages regarding changes to hospital services, safety protocols, or other operational updates unless you choose to opt out of such notifications.

• Technical data collected through our website may be used to enhance our website’s usability, identify service improvements, and protect against fraudulent or unauthorized activities. Deep Hospitals does not use your personal information for marketing purposes without your explicit consent, and we do not sell or rent your data to third parties under any circumstances.

• All uses of your data are aligned with our ethical commitment to patient care and confidentiality, and with the applicable data protection regulations governing healthcare service providers.

Data Sharing and Disclosure

• Deep Hospitals treats all personal and medical information with the highest degree of confidentiality and does not disclose such information to third parties except as necessary to provide medical services or as required by law. Your information may be shared internally among medical staff, diagnostic departments, or administrative personnel directly involved in your care, and only to the extent necessary for treatment, consultation, or billing.

• In specific cases, we may share information with trusted external entities such as diagnostic labs, pharmacy services, insurance providers, or technology partners who support our clinical and operational systems. These third parties are contractually obligated to maintain the confidentiality and security of your data and are not permitted to use it for any purpose other than fulfilling their professional duties on behalf of Deep Hospitals.

• We may also disclose your information if required to do so by law, regulation, court order, or under emergency circumstances where such disclosure is necessary to protect your vital interests or public health.

Data Security

• Deep Hospitals is fully committed to maintaining the confidentiality, integrity, and availability of all personal and health-related data entrusted to us. We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption protocols, role-based access controls, firewall protection, and regular system audits.

• Access to patient information is restricted to qualified personnel who require it to perform their clinical or administrative duties. All staff members and affiliated service providers are bound by confidentiality obligations and are trained to adhere to the highest standards of data protection and medical ethics.

• While we strive to protect all data shared with us, users acknowledge that no system is entirely immune to security risks inherent in digital communication. In the unlikely event of a data breach, Deep Hospitals will act swiftly to mitigate impact and notify affected individuals in accordance with applicable legal and regulatory obligations.

• Your trust is vital to us, and we continuously review and upgrade our data security practices to meet or exceed current healthcare industry standards.

Your Rights and Choices

• As a user of Deep Hospitals’ services or website, you have certain rights regarding the personal and health-related information you share with us. Subject to applicable laws, you have the right to request access to your personal data, to correct or update any inaccurate or incomplete information, and—where legally permissible—to request deletion of your data from our systems.

• You also have the right to withdraw consent previously given for specific uses of your information, such as receiving health-related updates or communications from our hospital. In cases where we rely on your consent to process your data, we will honor your decision to withdraw that consent, while noting that it may affect the services we are able to provide.

• Requests to access, modify, or erase your data must be submitted in writing to our official contact address (provided below). We will take reasonable steps to verify your identity before acting on any such requests, in order to protect the confidentiality of your information.

• Please note that in certain circumstances—such as ongoing medical treatment, legal obligations, or health record retention policies—we may not be able to delete or modify specific data immediately. However, we will always communicate clearly regarding the status of your request and the steps taken.

Use of Cookies and Tracking Technologies

• The Deep Hospitals website may use cookies and similar tracking technologies to enhance user experience, improve website performance, and ensure the smooth functioning of our online services. Cookies are small text files stored on your device when you visit our site, and they help us remember your preferences, analyze website traffic, and provide a more personalized browsing experience.

• These cookies may collect non-identifiable technical information such as your browser type, operating system, IP address, pages visited, and session duration. This information is used solely for internal analytics and service improvement purposes and is not used to profile individual users or track behavior across unrelated websites.

• You may choose to accept or reject cookies through your browser settings. Most browsers allow you to manage cookies through built-in controls, and you are free to disable them if you prefer. However, please note that disabling cookies may affect the availability or functionality of certain parts of our website, such as appointment booking or form submissions.

• By continuing to use our website without changing your cookie settings, you consent to our use of cookies in accordance with this policy.

Third-Party Links and Services

• The Deep Hospitals website may contain links to third-party websites, platforms, or services that are not operated or controlled by Deep Hospitals. These links are provided for informational or convenience purposes only, such as accessing insurance portals, diagnostic labs, or health awareness resources. By clicking on a third-party link, you acknowledge that you are leaving our website and will be subject to the privacy practices and terms of use of the external site.

• Deep Hospitals does not endorse, monitor, or assume responsibility for the content, privacy policies, or practices of any third-party websites. We strongly encourage users to review the privacy statements of any external site they visit before sharing personal or medical information.

• This Privacy Policy applies solely to data collected through www.deephospitals.in and does not extend to any third-party content or services accessed via links provided on our website.

Changes to This Privacy Policy

• Deep Hospitals reserves the right to revise, update, or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or data protection practices. Any modifications made will be effective immediately upon being posted on this page, with the “Last Updated” date at the top of the document indicating the most recent changes.

• We encourage all users, patients, and visitors to review this policy periodically to stay informed about how their information is collected, used, and protected. Continued use of our website or services after any updates to the Privacy Policy constitutes your acceptance of those changes.

• If the changes involve significant modifications in how we collect or use your personal or medical information, we will make reasonable efforts to notify you through prominent notices on the website or via direct communication where applicable.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, we encourage you to contact us directly. We have appointed a Grievance Officer to address any concerns or grievances that you may have regarding the processing of your personal information. If you have any such grievances, please call our Grievance Officer. Our officer will attempt to resolve your issues in a timely manner.

Contact Details:

• Grievance Officer - Ms Shikha

• Email: info.deephospital@gmail.com

• Phone: +91 0161-5299999

• Address: Deep Hospital , 481, Model Town ,Ludhiana

All privacy-related inquiries will be reviewed and addressed in accordance with applicable healthcare and data protection laws. Your privacy matters to us, and we are committed to maintaining your trust at every stage of your care journey.